This Site operates under the “Angel Kiss” brand. The seller and operator of the Site is identified in Section 36 of these Terms. References to “Angel Kiss,” “we,” “us,” or “our” mean that seller and operator.

These Terms apply primarily to customers accessing the Site or purchasing products for delivery to the United States and Canada.

Please read these Terms carefully before using the Site or placing an order.

1. Scope and Acceptance

These Terms of Service (“Terms”) govern access to and use of the Site, including purchases, customer accounts, communications, reviews, and related services offered through the Site.

Our Privacy Policy, Cookie Policy, Shipping & Order Policy, Returns, Refunds & Replacements Policy, Warranty Policy, Shopping Notice, Payment Methods page, Bag Care Guide, and any product-, order-, or promotion-specific terms displayed before purchase form part of these Terms by reference.

By accessing the Site, creating an account, or submitting an order, you agree to these Terms. If you do not agree, you should not use the Site or place an order.

Where a product page, checkout page, order notice, promotion, or other transaction-specific notice contains terms applicable to a particular purchase, those specific terms will apply to that transaction to the extent of any direct inconsistency.

2. Applicable Consumer Rights

Nothing in these Terms excludes, restricts, or limits any right, warranty, remedy, or liability that cannot lawfully be excluded or limited under applicable United States federal or state law, Canadian federal, provincial, or territorial law, or any other law applicable to the transaction.

For consumers in Quebec, mandatory Quebec consumer-protection and language requirements apply to the extent applicable.

3. Eligibility, Guest Checkout and Accounts

You may place an order only if you have the legal capacity to enter into a binding agreement in your jurisdiction or are acting with valid authorization on behalf of another person or business.

Customers may place orders without creating an account.

If you choose to create an account, you must provide accurate and current information and protect your login credentials.

You are responsible for activity conducted through your account, except where applicable law provides otherwise. If you reasonably suspect unauthorized access to your account, you should notify us promptly.

We may restrict or suspend an account where reasonably necessary to review fraud, abuse, unlawful activity, security risks, or a material violation of these Terms.

4. Product Information and Variations

We make reasonable efforts to present product descriptions, photographs, dimensions, materials, features, and other information accurately.

Product appearance may vary because of photography, lighting, screen settings, display devices, production batches, and reasonable manufacturing differences.

Measurements are approximate and may vary within normal production tolerances.

Pattern placement, distressed or washed effects, tie-dye effects, printed details, hardware placement, and similar design features may differ between individual products.

Reasonable variations that do not change the product’s main structure, function, or selected option are not, by themselves, considered defects.

Tie-dye, washed, distressed, faded, printed, and similar processes may naturally create differences in pattern position, color distribution, shade, texture, edges, and transitions. These characteristics cannot be controlled to appear identically on every product.

Product images are intended to show the overall design, color direction, and style. They do not guarantee that every product will have exactly the same pattern placement or color distribution as the item shown.

Product materials, dimensions, features, and care information are determined by the applicable product page. No general statement should be interpreted as applying identically to every product.

Additional information regarding normal product and process variations is available in our Shopping Notice.

5. Availability and Purchase Limits

All products are subject to availability.

Placing an item in a shopping cart does not reserve it, and availability may change before an order is accepted.

We may apply reasonable quantity or purchase limits to particular products, promotions, customers, accounts, addresses, payment methods, or orders reasonably suspected to be intended for unauthorized resale or misuse.

6. Prices, Currency, Taxes and Import Charges

Prices are displayed in the currency shown on the Site or during checkout.

The final transaction currency and the amount charged will be displayed before payment is confirmed.

Prices, promotions, shipping charges, and product availability may vary by country, region, currency, website, sales channel, or promotional period.

Your bank, card issuer, or payment provider may independently apply currency-conversion charges, foreign-transaction fees, authorization holds, cross-border fees, or other charges. We do not control these third-party charges.

Applicable sales tax or similar taxes may be calculated during checkout where required.

Cross-border orders may also be subject to duties, tariffs, customs assessments, brokerage charges, or other government fees unless the checkout page expressly states that such charges are included.

Unless otherwise stated during checkout, charges imposed by the destination country or region are the customer’s responsibility.

7. Errors and Corrections

We may correct genuine typographical, pricing, currency, inventory, discount, product-information, or technical errors.

If a material error is identified before an order is accepted, we may provide the corrected information and request confirmation, or cancel the affected order.

We will not charge a higher corrected price without your authorization.

If payment has already been collected for an order cancelled under this section, the corresponding amount will be handled according to the payment status, applicable policy, and applicable law.

8. Order Submission and Acceptance

Submitting an order constitutes an offer by you to purchase the products identified in the order.

After an order is submitted, the Site may automatically send an order acknowledgement, and the applicable payment provider may authorize, temporarily hold, or process the payment.

These actions confirm that the order has been received but do not, by themselves, mean that the order has been accepted.

After receiving the order, we may conduct reasonably necessary automated or manual reviews, including reviewing:

• Product availability
  
• Payment status
  
• Billing and shipping information
  
• Fraud indicators
  
• Purchase limits
  
• Delivery restrictions
  
• Customs, sanctions, export, or other legal restrictions
  

Unless applicable law provides otherwise, the order is accepted and a purchase contract is formed between you and the seller identified in Section 36 when the review has been completed and we send a shipping confirmation or another communication expressly confirming acceptance of the order.

If an order is declined or cancelled before acceptance, we will, as applicable, request the release of any payment authorization or initiate a refund of the corresponding amount already collected.

The time required for an authorization release or refund to appear may depend on the applicable bank, card issuer, or payment provider.

9. Order Review, Refusal and Cancellation

Before an order is accepted, we may refuse, limit, or cancel it for a legitimate reason, including:

• Product unavailability
  
• Payment failure
  
• Suspected fraud or unauthorized payment
  
• Incomplete or inconsistent information
  
• A material product-listing or pricing error
  
• Misuse of a promotion
  
• Purchase-limit violations
  
• Delivery restrictions
  
• Legal or regulatory requirements
  

We may also cancel or restrict orders or accounts connected with unlawful activity, unauthorized resale, abusive conduct, security risks, or material violations of these Terms.

Any amount collected for a cancelled product or order will be handled according to the applicable payment status, policy, and law.

10. Customer Information and Order Changes

You must provide accurate and complete billing, shipping, contact, and other information reasonably required to process and deliver an order.

You are responsible for reviewing the order details before submission.

If you identify an error after placing an order, please contact us promptly. We may attempt to make the requested change, but changes cannot be guaranteed after processing, preparation, packing, or shipment has begun.

After a package has been dispatched, we generally cannot:

• Cancel the shipment
  
• Change the delivery address
  
• Replace products in the order
  
• Redirect or recall the package
  

Additional costs directly caused by incorrect or incomplete information supplied by you may be your responsibility to the extent permitted by applicable law.

Further information is available in our Shipping & Order Policy.

11. Payment and Transaction Verification

Available payment methods are displayed during checkout and may vary by location, currency, device, order value, payment-system availability, or transaction review.

The payment methods displayed during checkout are the current methods available for that transaction.

Payments may be processed by independent payment providers, and their own terms and privacy practices may apply to their services.

We may use automated or manual procedures to review suspected fraud, unauthorized payments, account compromise, sanctions risks, or other unlawful activity.

We may request information reasonably necessary to verify a transaction.

Failure to complete reasonably requested verification may result in delay, restriction, or cancellation of the transaction.

Customers should not send complete card numbers, card security codes, online-banking passwords, or payment-account login information by email.

Additional payment information is available on our Payment Methods page.

12. Promotions, Gift Cards and Store Credit

Promotions, discount codes, gift cards, and store credits are subject to the terms displayed with the applicable offer or at the time they are issued.

Unless otherwise stated:

• Promotions are limited in duration and availability
  
• Discount codes have no cash value
  
• Discount codes cannot be applied retroactively
  
• Multiple offers may not be combined
  
• Offers may be limited to specific products, customers, regions, or order values
  

We may restrict or cancel benefits obtained through duplication, automation, unauthorized distribution, resale, misuse, or fraudulent activity.

Final Sale and other product-specific restrictions are governed by the terms disclosed for the product and the applicable Returns, Refunds & Replacements Policy.

13. Pre-Orders and Special Orders

Products identified as pre-order, advance order, made-to-order, personalized, or customized may be subject to product-specific processing, cancellation, production, and return conditions disclosed before purchase.

Pre-order products may require a longer preparation period than regular products.

Any production, availability, dispatch, or delivery date displayed for these products is an estimate unless expressly confirmed otherwise for the applicable order.

When an order contains both regular and pre-order products, the order may be shipped according to the product with the longer preparation period unless otherwise stated.

Further information is available in our Shipping & Order Policy and on the applicable product page.

14. Processing, Shipping and Customs

Processing, shipment, and delivery information displayed on the Site, during checkout, in the Shipping & Order Policy, or in order communications is based on information reasonably available at the time and is provided as an estimate only.

Unless expressly confirmed as guaranteed for a specific order:

• Processing times are estimates
  
• Shipping and delivery times are estimates
  
• Order processing, dispatch, and delivery are separate stages
  
• Carrier transit times may vary
  
• Customs clearance may affect cross-border orders
  
• Products within the same order may be shipped separately
  
• The carrier, shipping route, or service level may be adjusted where reasonably necessary
  

Regular orders generally require approximately 7–14 calendar days for preparation, inspection, packing, and dispatch.

Pre-order products may require approximately 2–3 months of preparation before shipment, depending on the information provided on the applicable product page.

After dispatch, shipping to the United States and Canada generally takes approximately 7–20 calendar days, depending on the delivery address, shipping route, carrier arrangements, and current transportation conditions.

Some orders shipped to the United States may arrive in approximately 3–4 calendar days when transit conditions are favorable. This is not a guaranteed delivery time and does not apply to every order.

Actual delivery may take longer because of peak shipping periods, weather, customs inspections, carrier adjustments, remote-area delivery, regional restrictions, or other circumstances outside our reasonable control.

We do not guarantee delivery by a particular date unless such a commitment is expressly confirmed for the applicable order.

Any material delay or related issue will be handled according to the circumstances of the applicable order, our Shipping & Order Policy, and applicable law.

Customs authorities may inspect, hold, assess, or release a shipment under their own procedures. We do not control customs processing or clearance timing.

15. Delivery Status and Risk of Loss

Risk of loss or damage passes according to the law applicable to the transaction.

Delivery status may be determined using available:

• Carrier records
  
• Tracking information
  
• Delivery scans
  
• Signatures
  
• Delivery photographs
  
• Address information
  
• Other relevant evidence
  

Where carrier records indicate that an order has been delivered to the shipping address, designated location, or authorized recipient provided for the order, the order may be treated as delivered unless applicable law requires otherwise.

Any claim involving loss, damage, misdelivery, or non-receipt will be reviewed based on the available evidence, applicable carrier procedures, our policies, and applicable law.

16. Delivery Claims

If an order is reported as lost, damaged, opened, incomplete, misdelivered, or not received, you should contact us within the period stated in the applicable policy and provide the information reasonably requested for review.

We may review:

• Order records
  
• Packaging photographs
  
• Product photographs or videos
  
• Carrier scans
  
• Delivery images
  
• Signatures
  
• Address information
  
• Shipping labels
  
• Other relevant materials
  

Submission of a claim does not guarantee a particular outcome.

Whether a package is considered lost, and how the matter will be handled, depends on the circumstances, available carrier information, the cause of the issue, and applicable law.

A temporary lack of tracking updates does not necessarily mean that a package has been lost.

The available resolution, if any, will be determined according to the circumstances, evidence, applicable policies, carrier procedures, product availability, and applicable law.

Additional information is available in our Shipping & Order Policy.

17. Returns, Refunds, Exchanges and Replacements

Returns, refunds, exchanges, replacements, and related requests are governed by the Returns, Refunds & Replacements Policy applicable to the order, together with any product-specific conditions disclosed before purchase and applicable law.

Eligible requests must generally be submitted within 7 calendar days after delivery, unless applicable law requires otherwise.

Eligibility, request procedures, product-condition requirements, return instructions, return-shipping costs, inspection procedures, and the available resolution will be determined according to that policy and the circumstances of the request.

Products must not be returned without following the applicable return instructions and obtaining any required return authorization.

Normal differences resulting from tie-dye, washed, distressed, faded, printed, or other naturally variable processes do not automatically qualify as product defects or create an automatic right to a return, refund, replacement, exchange, or compensation.

Nothing in this section creates a right to a return, refund, exchange, or replacement beyond those provided under the applicable policy or required by applicable law.

18. Warranty Service

We provide warranty service for eligible products according to the warranty terms applicable to the product or order.

Warranty eligibility, scope, exclusions, evidence requirements, and the available resolution will be determined based on:

• The applicable warranty terms
  
• The condition of the product
  
• The information submitted with the request
  
• The cause of the issue
  
• Applicable law
  

A warranty request may require valid proof of purchase and other information reasonably necessary to review the request.

Submitting a warranty request does not guarantee a particular outcome.

Internal review standards, approval procedures, supplier arrangements, and other operational processes do not form part of these Terms.

19. Product Care and Use

You should follow any care, cleaning, storage, weight, and use instructions provided for the product.

Normal wear, accidental damage, misuse, overloading, improper cleaning, unauthorized alteration, unsuitable storage, or failure to follow reasonable care instructions may affect eligibility for a return, replacement, or warranty service.

Unless the applicable product instructions clearly state otherwise, products should not be machine-washed, tumble-dried, soaked, bleached, exposed to strong solvents, or dried using direct heat.

PU products should not be treated with leather conditioner, leather oil, shoe polish, or similar products intended for genuine leather.

Additional information is available in our Bag Care Guide.

20. Site Content Updates and Corrections

We may update, modify, or correct Site content, product information, prices, availability, features, and other information where reasonably necessary.

Changes published on the Site will generally apply to future access and transactions.

Any correction or change affecting an order already accepted will be handled according to the terms applicable to that order and applicable law.

21. Website Use, Brand Authorization and Intellectual Property

The Site and all content made available through it, including text, product descriptions, photographs, product images, graphics, logos, trade names, trademarks, videos, audio, designs, software, page layouts, databases, compilations, and other materials, are owned by us, licensed to us, or used by us with authorization and are protected by applicable intellectual-property laws.

The “Angel Kiss” name, brand, trademarks, logos, and related branding elements are used by the seller and operator identified in Section 36 under authorization for the operation of this Site and its related business.

Nothing in these Terms transfers ownership of the “Angel Kiss” brand, trademarks, logos, or related intellectual property to the Site operator, customers, or any other person.

We grant you a limited, revocable, non-exclusive, and non-transferable right to access and use the Site for lawful personal-shopping purposes.

Accessing the Site or purchasing a product does not transfer to you any ownership or intellectual-property right.

Without our prior written permission, you may not:

• Reproduce, copy, modify, publish, upload, display, distribute, resell, license, or commercially exploit the Site or its content
  
• Scrape, crawl, harvest, extract, data-mine, systematically collect, mirror, or create a database or catalogue from Site content or product information
  
• Remove or alter copyright, trademark, trade-name, or other ownership notices
  
• Use the Angel Kiss name, logos, trademarks, trade names, product images, or branding in an unauthorized, misleading, or confusing manner
  
• Imply sponsorship, authorization, endorsement, affiliation, or another relationship that does not exist
  
• Use Site content in connection with counterfeit, unauthorized, infringing, or misleading products, listings, advertisements, or services
  
• Interfere with, bypass, or attempt to circumvent security or technical measures used to protect the Site or its content
  

Reports of suspected infringement involving the Site, the Angel Kiss brand, or other intellectual property may be submitted to the customer-service email listed in these Terms.

We may request information reasonably necessary to review a report and may take appropriate action according to the circumstances.

22. Reviews, Feedback and Submitted Content

You retain ownership of content that you lawfully own.

By intentionally submitting reviews, comments, photographs, videos, feedback, suggestions, or other content for public display, publication, or promotional use, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, format, translate, display, distribute, and use that content in connection with the Site, our products, customer communications, and related marketing, including through service providers acting on our behalf.

This licence does not automatically apply to private customer-service communications, payment information, identity documents, or other information handled under our Privacy Policy.

You are responsible for content you submit and confirm that you own it or have the rights and permissions necessary to submit it and grant the licence described above.

Submitted content must not:

• Infringe any third party’s copyright, trademark, patent, privacy, publicity, or other rights
  
• Be unlawful, fraudulent, misleading, abusive, or malicious
  
• Contain harmful code or unauthorized commercial material
  
• Disclose another person’s information without authority
  

Unless separately agreed in writing, submitting content does not require us to publish, use, retain, respond to, or implement it and does not create an obligation to provide compensation.

We may moderate, reject, remove, restrict, or stop using submitted content where reasonably necessary.

23. Prohibited Use

You must not use the Site for unlawful, fraudulent, abusive, or unauthorized purposes, including:

• Unauthorized access
  
• Introducing malicious code
  
• Interfering with Site operation
  
• Infringing intellectual-property or other rights
  
• Misusing payment information
  
• Submitting fraudulent claims or chargebacks
  
• Evading purchase limits
  
• Conducting unauthorized data collection
  
• Violating trade, customs, sanctions, or export requirements
  
• Impersonating another person or misrepresenting your identity
  

We may take reasonable measures in response to suspected misuse, including reviewing transactions, restricting access, cancelling orders, preserving evidence, or referring the matter to relevant service providers or authorities.

24. Third-Party Services and Links

The Site may use or link to third-party platforms, payment providers, carriers, tracking tools, analytics services, review services, social-media services, and other providers.

Third-party services may be governed by their own terms and privacy practices.

We are not responsible for independent third-party content or conduct outside our reasonable control.

Nothing in this section excludes responsibility for our own obligations or conduct.

25. Privacy and Electronic Communications

Personal information is handled according to our Privacy Policy and Cookie Policy.

By submitting an order or contacting us, you agree to receive transactional communications reasonably necessary for:

• Order processing
  
• Payment verification
  
• Shipping and delivery
  
• Customer service
  
• Security reviews
  
• Policy or account notices
  

Marketing communications are subject to applicable consent and unsubscribe requirements.

Unsubscribing from marketing communications does not stop order-related, account-related, security-related, or legally required communications.

26. Disclaimers

Except as expressly stated in these Terms, an applicable product page, written policy, or written warranty, and to the fullest extent permitted by law, no additional representation or warranty is made regarding general Site content, third-party services, or results that may be obtained from use of the Site.

We do not guarantee that the Site will always be uninterrupted, error-free, or available without temporary technical limitations.

This section does not exclude obligations relating to accepted orders, product safety, privacy, or any right or liability that cannot lawfully be excluded.

27. Limitation of Liability

To the fullest extent permitted by applicable law, we and our directors, employees, affiliates, contractors, and service providers will not be liable for indirect, incidental, special, punitive, exemplary, or consequential losses that were not reasonably foreseeable or directly caused by our breach.

Where liability may lawfully be limited, our total aggregate liability arising from an affected order will not exceed the amount actually paid to us for that order.

These limitations do not apply to fraud, wilful misconduct, personal injury caused by legally actionable conduct, or any liability that cannot lawfully be excluded or limited.

28. Responsibility for Unlawful Misuse

To the extent permitted by law, you are responsible for reasonable losses, claims, and costs directly resulting from:

• Your unlawful misuse of the Site
  
• Fraudulent conduct
  
• Infringement of third-party rights
  
• A material violation of these Terms
  

This section does not make a customer responsible for losses that were not caused by the customer’s conduct.

29. Events Beyond Reasonable Control

We are not responsible for delay or failure caused by events beyond our reasonable control, including:

• Natural disasters
  
• Severe weather
  
• Fire
  
• Epidemic or public-health emergency
  
• War or civil unrest
  
• Government action
  
• Customs restrictions
  
• Transportation or labour disruption
  
• Power or network failure
  
• Cyber incidents
  
• Carrier interruption
  
• Payment-network interruption
  
• Supplier interruption
  

Where such an event affects an order or the Site, we may suspend performance, use a reasonable alternative, provide revised information, cancel the affected part, or take another reasonable action according to the circumstances and applicable law.

30. Suspension and Termination

We may suspend or terminate access to the Site or an account where reasonably necessary because of:

• Fraud
  
• Unlawful activity
  
• Security risks
  
• Abuse
  
• Serious or repeated violations of these Terms
  
• Legal or regulatory requirements
  

Suspension or termination does not affect rights, obligations, payments, orders, refunds, claims, or provisions that arose before the effective time of suspension or termination or that are intended to continue by their nature.

31. Changes to These Terms

We reserve the right to update or modify these Terms from time to time.

The current version of these Terms and its effective date will be made available on the Site.

Revised Terms will generally apply from the stated effective date, subject to applicable law.

Changes will not retroactively remove rights or obligations that already apply to an accepted order unless permitted or required by applicable law.

32. Governing Law and Disputes

These Terms are governed by the laws of the Hong Kong Special Administrative Region, excluding conflict-of-law rules.

Subject to any mandatory forum, jurisdiction, or consumer right available under applicable law, the courts of the Hong Kong Special Administrative Region will have non-exclusive jurisdiction over disputes relating to these Terms, the Site, or an order.

Before commencing formal proceedings, the parties are encouraged to contact each other and attempt to resolve the matter through customer service.

This does not prevent either party from exercising any right that cannot lawfully be restricted.

33. General Provisions

We may assign or transfer our rights and obligations under these Terms in connection with a business transfer, restructuring, change of operator, or transfer of the Site.

You may not assign your rights or obligations under these Terms without our prior written consent, except where applicable law provides otherwise.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

Our failure or delay in exercising any right does not constitute a waiver of that right.

34. Entire Agreement and Interpretation

These Terms, together with the policies and transaction-specific terms incorporated into them, form the agreement concerning use of the Site and purchases made through it.

Headings are provided for convenience only.

The word “including” means “including without limitation.”

References to writing include electronic communications where permitted by law.

35. Language

These Terms may be made available in more than one language.

Unless applicable law requires otherwise, the English version will govern any inconsistency between language versions.

This section does not override any mandatory language requirement applicable to a customer or transaction.

36. Company, Brand Authorization and Contact Information

The seller and operator of this Site is Hongkong Tianhong Internation Trading LTD., a company incorporated in the Hong Kong Special Administrative Region.

Hongkong Tianhong Internation Trading LTD. is authorized to operate this Site and conduct sales and related business under the “Angel Kiss” brand.

The seller and operator identified above is responsible for customer orders, payment processing arrangements, shipping, returns, refunds, replacements, customer service, and other obligations arising from purchases made through this Site.

The authorization to use and operate under the “Angel Kiss” brand does not change or replace the identity of the seller and operator responsible for transactions made through the Site.

Company Address:

Room 1032, 2/F, Man Lee Industrial Building

13 Kin Hong Street, Kwai Chung
New Territories, Hong Kong SAR

Customer Service Email: contact@angelkissbag.us

Website: https://angelkissbag.us

Questions concerning these Terms, an order, or the use of the Site should be sent to the customer-service email shown above.