1. Request Period

Customers may submit an eligible return, refund, or replacement request within 7 calendar days after delivery.

The delivery date shown in the carrier’s tracking information will generally be used to determine the beginning of the request period.

Requests submitted after the applicable period may not be accepted unless otherwise required by applicable law.

2. Eligible Requests

A return, refund, or replacement request may be submitted for:

• A manufacturing or production issue confirmed after review
  
• An item damaged during transportation
  
• An incorrect product, style, option, or quantity received
  
• A missing product, component, or accessory
  
• An eligible non-defective product the customer no longer wishes to keep
  

The available resolution will depend on the cause of the issue, the actual condition of the product, the information provided, product availability, and applicable law.

Natural variations resulting from tie-dye, washed, distressed, printed, or similar production processes are handled under Section 5 of this Policy. A product will not automatically be considered defective, incorrect, or inconsistent with the order solely because its appearance is not identical to another item or to the product images.

Submitting a request does not mean that it has automatically been approved.

5. Product Appearance and Process Variations

Minor differences resulting from photography lighting, shooting conditions, screen settings, production batches, or pattern placement are not automatically considered product defects.

Certain products use tie-dye, washed, distressed, printed, or other processes that naturally create variations. These processes cannot produce an identical result on every item, including identical:

• Pattern placement
  
• Color distribution
  
• Color depth or intensity
  
• Texture, edges, or color transitions
  
• Shapes and placement of individual process effects
  

These differences are normal characteristics of the relevant production process. Product images are intended to show the overall style, color direction, and design effect. They do not guarantee that the pattern placement or color distribution of every item will be identical to the item shown.

Requests based solely on these normal process variations do not automatically qualify as a product defect or create an automatic right to a refund, replacement, exchange, or other compensation.

Please contact us within the applicable request period if:

• The wrong product, style, option, or quantity was received; or
  
• The product’s main structure or function is clearly inconsistent with the information expressly stated on the product page.
  

Customers may also submit clear photos or videos if a process effect appears clearly abnormal and outside the range of natural variation reasonably expected for that type of product. We will review the matter according to the actual circumstances.

7. Damaged, Defective, Incorrect, or Missing Items

If an order arrives damaged during transportation, contains a product issue confirmed after review, is incomplete, or includes an incorrect product, style, option, or quantity, please contact us within 7 calendar days after delivery.

Please provide:

• Order number
  
• Email address used to place the order
  
• Description of the issue
  
• Clear photos or videos showing the complete product and the reported issue
  
• Photos of the outer packaging and shipping label when the issue relates to transportation
  

Please keep the product, accessories, shipping label, and original packaging until the review has been completed.

We will review the information provided, the cause of the issue, and the actual circumstances. Depending on the situation, the available resolution may include:

• Reshipment of the correct or missing product
  
• Replacement of a product with a confirmed issue
  
• Partial refund
  
• Full refund
  
• Another appropriate solution agreed with the customer
  

The resolution will not be determined in the same way for every request. It will depend on the cause and extent of the issue, the condition of the product, product availability, and applicable law.

Differences in pattern placement, color distribution, or color intensity resulting from tie-dye, washed, distressed, or other naturally variable processes are handled under Section 5 of this Policy. A product will not automatically be considered defective solely because it is not identical to the product images.

If a confirmed issue is attributable to us and the product must be returned, we will provide return instructions and cover reasonable return shipping costs approved in advance.

Do not discard, alter, repair, or return the product without our instructions while the request is being reviewed.