Yes. You can complete your purchase as a guest without creating an account.

Please make sure your email address, delivery address, telephone number, and selected product options are correct before submitting the order.

After your order is submitted successfully, an order confirmation will be sent to the email address used during checkout.

Please also check your spam or junk folder. If you still cannot find the confirmation email, contact us with your name and the email address used during checkout.

Please contact us as soon as possible if you need to change a product, correct the delivery address, or cancel an order.

We will make reasonable efforts to assist, but changes and cancellations cannot be guaranteed once order preparation or processing has begun.

After an order has been dispatched, it generally cannot be cancelled, redirected, or changed.

After payment has been completed, the payment method normally cannot be changed.

If an approved cancellation or refund is issued, the amount will generally be returned to the original payment method.

The payment methods currently available for your order will be displayed during checkout.

Available options may vary depending on your device, browser, bank, payment-service availability, and transaction eligibility.

Please review our Payment Methods page for additional information.

A payment may be declined because of incorrect card information, insufficient funds, billing-address differences, transaction restrictions, security verification, or a decision made by the bank or card issuer.

Please check the information entered, try another payment option displayed at checkout, or contact your bank for more details.

For security and privacy reasons, we may not be able to see the exact reason a transaction was declined.

An interrupted or unsuccessful payment attempt may temporarily appear as a pending authorization.

A pending authorization does not always mean that the payment was completed. The bank or card issuer may release it automatically after its normal processing period.

If more than one completed charge appears for the same order, please contact us and provide the relevant order and transaction information with sensitive details hidden.

Shipping availability is determined by the delivery options displayed at checkout.

After a complete delivery address is entered, the available shipping methods for that address will be shown.

Certain remote areas, restricted locations, or addresses temporarily outside the available carrier network may not be eligible for delivery.

Regular orders generally require approximately 7–14 calendar days for preparation, inspection, packing, and dispatch.

Processing time is separate from shipping transit time.

Pre-order products may require approximately 2–3 months before shipment. Please review the information displayed on the applicable product page before placing an order.

After dispatch, shipping generally takes approximately 7–20 calendar days, depending on the delivery address, shipping route, carrier arrangements, and current transit conditions.

Some orders may arrive within approximately 3–4 calendar days when transit conditions are favorable. However, this is not a guaranteed delivery time and does not apply to every order.

Actual delivery may take longer because of peak shipping periods, weather, customs inspections, carrier adjustments, remote-area delivery, regional restrictions, or other circumstances outside our reasonable control.

Please review our Shipping Policy for complete information.

After the order has been dispatched, tracking information will be sent to the email address used during checkout.

Tracking information may require approximately 48–72 hours to appear or update in the carrier’s system.

Carrier scans may be delayed while a package moves between logistics facilities.

A temporary lack of tracking updates does not necessarily mean that the package has been lost.

Please contact us if:

• The estimated delivery period has passed
  
• Tracking has not updated for an extended period
  
• The carrier reports a delivery exception
  
• The package appears to be returning to the sender

Please first check:

• The mailbox, entrance, reception desk, parcel locker, or another safe delivery location
  
• Whether a household member, neighbor, receptionist, or building employee accepted the package
  
• Whether the carrier can provide additional delivery information
  

If the package still cannot be found, contact us promptly.

The matter will be reviewed according to the carrier’s records, available delivery evidence, the delivery information provided with the order, and the circumstances involved.

A temporary lack of tracking updates does not automatically mean that a package has been lost.

Whether a package is considered lost and how the matter will be handled depends on:

• The current tracking status
  
• Carrier shipping and delivery records
  
• The delivery information provided with the order
  
• Whether the package is marked as delivered
  
• Whether it was refused, unclaimed, or held for customs requirements
  
• The cause of the shipping issue
  
• The information available from the customer and carrier
  

Please contact us so that the available information can be reviewed.

Applicable taxes or charges may be collected during checkout.

If customs duties, import taxes, brokerage charges, or similar fees are not collected during checkout, they may be charged separately by the destination authority or delivery carrier.

Unless otherwise stated at checkout, charges imposed by the destination country or region are generally the customer’s responsibility.

Eligible requests must generally be submitted within 7 calendar days after delivery.

The delivery date shown in the carrier’s tracking information will normally be used to determine the beginning of the request period.

Please review our Returns & Refunds page for full eligibility requirements and request procedures.

Eligible unused products may be returned within the applicable request period if they meet all return-condition requirements.

For an approved change-of-mind return:

• The customer is generally responsible for return shipping costs
  
• Original shipping charges are generally non-refundable
  
• Customs duties, taxes, and other third-party charges are generally non-refundable by Angel Kiss
  
• The returned product must be received and inspected before a refund is issued
  

Do not send a product back until you have contacted us and received return authorization and instructions.

Please contact us within 7 calendar days after delivery and provide:

• Your order number
  
• A description of the issue
  
• Clear photos or videos of the complete product and the reported issue
  
• Photos of the outer packaging and shipping label where relevant
  

Please keep the product, accessories, shipping label, and original packaging until the review has been completed.

The available resolution will depend on the cause and extent of the issue, the information provided, product availability, and applicable law.

No. Each request is reviewed according to its individual circumstances.

Depending on the issue, the available resolution may include:

• Reshipment of a correct or missing product
  
• Replacement
  
• Partial refund
  
• Full refund
  
• Another appropriate solution
  

Submitting a request does not automatically guarantee a particular outcome.

After an approved returned product has been received and inspected, we generally initiate the refund within 3 business days.

After the refund is initiated, the bank, card issuer, or payment service may require additional processing time before the funds appear in the original payment account.

Product images are intended to show the overall style, structure, and color direction.

Minor differences may occur because of:

• Photography lighting
  
• Screen and display settings
  
• Production batches
  
• Material placement
  
• Pattern positioning
  
• Normal production variations
  

These minor differences do not automatically indicate a product problem.

No. Tie-dye, washed, distressed, faded, printed, and similar processes naturally create individual variations.

The following details cannot be controlled to appear exactly the same on every item:

• Pattern placement
  
• Color distribution
  
• Color depth or intensity
  
• Texture
  
• Edges and transitions
  
• Local finishing effects
  

These normal process variations are not automatically considered product defects and do not automatically qualify for a refund, replacement, exchange, or compensation.

Please review our Shopping Notice for more information.

If the product’s appearance appears clearly outside the natural variation normally expected from the relevant process, contact us within the applicable request period.

Please provide clear photos or videos showing the complete product and the area involved. We will review the issue according to the product information, process characteristics, and actual circumstances.

Soft and semi-soft bags naturally change shape depending on how they are filled, carried, stored, or photographed.

An empty bag may not hold the same shape as a styled product image that uses filling or contains personal items.

Please review the listed dimensions and product structure before ordering.

Product dimensions are measured manually and may have a small reasonable variation.

The shape and measurements of soft or semi-soft products may also be affected by how the product is placed or measured.

Care requirements depend on the material and surface finish.

As a general rule:

• Do not machine-wash or soak the bag
  
• Avoid bleach, alcohol, strong solvents, and direct heat
  
• Clean small areas gently with a soft cloth
  
• Test any cleaning method on a hidden area first
  
• Allow the bag to air-dry naturally
  

Please review our Care Guide before cleaning.

No.

PU products should not be treated with leather conditioner, leather oil, shoe polish, wax, or similar products intended for genuine leather.

These products may affect the PU surface.

Dark denim and specially treated denim may transfer some color through moisture or repeated friction.

Avoid prolonged contact with light-colored clothing, furniture, or other light surfaces, especially when the bag is wet or damp.

Before storage:

• Make sure the bag is clean and completely dry
  
• Remove food, liquids, cosmetics, and other contents
  
• Lightly support the bag’s shape with clean, soft filling
  
• Store it in a cool, dry, and ventilated place
  
• Avoid placing heavy items on top of it
  
• Avoid prolonged storage in a tightly sealed plastic bag
  

Do not use newspaper or printed paper as filling, as ink may transfer to the bag.

Wholesale availability and requirements may vary according to the product, quantity, destination, and business needs.

Please review our Wholesale page or contact us with:

• Company or business information
  
• Products of interest
  
• Estimated order quantity
  
• Intended delivery destination
  
• Other relevant purchasing requirements

For questions about products, orders, payments, shipping, returns, or product care, please contact:

Email: contact@angelkissbag.com

When contacting us about an existing order, please include the order number and the email address used during checkout.